Privacy Policy

At Makao Trvl (“Makao,” “we,” “us,” or “our”), we are committed to protecting your personal information and honoring your right to privacy. As an African-owned, bespoke travel concierge, we hold the trust you place in us to the highest standard—both in curating your journeys and in safeguarding your personal data.

​

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, inquire about our curated experiences, or book a bespoke journey with us.

​

1. Information We Collect

​

To design and seamlessly execute your personalized travel experiences, we may collect the following types of information:

​

• Personal Identification Information: Your name, email address, phone number, nationality, and physical address when you fill out an inquiry or booking form.

• Travel Preferences & Itinerary Details: Information regarding your travel dates, preferred destinations, special requests, dietary restrictions, accommodation preferences, and dietary or accessibility requirements.

• Passport & Travel Documents: Necessary identification details required to secure internal flights, park permits, and local reservations on your behalf.

• Technical & Website Usage Data: IP address, browser type, device information, and pages visited on our site through cookies and analytics tools to help us improve your browsing experience.

​

2. How We Use Your Information

​

We collect and use your data strictly to curate, coordinate, and deliver your travel experiences. Specifically, we use your information to:

​

• Process inquiries and confirm reservations for private sanctuaries, custom activities, and transportation.

• Communicate directly with you regarding your itinerary, trip updates, and concierge requests.

• Coordinate with trusted local partners (such as private drivers, local guides, charter flights, and private estates) to ensure a seamless journey.

• Enhance our website's functionality, performance, and user experience.

• Comply with local regulations, park entry requirements, and legal obligations within East Africa.

​

3. Sharing & Disclosing Your Information

​

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share relevant details under the following circumstances:

​

• Service Providers & Travel Partners: We share necessary details with trusted local operators, private accommodation partners, and transport providers solely to facilitate your itinerary.

• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., immigration or wildlife authorities).

​

4. Data Security

​

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. Access to your personal travel details is restricted exclusively to the team members and partners directly involved in crafting your stay.

​

5. Cookies & Tracking Technologies

​

Our website uses standard cookies and analytics tools to optimize site performance and understand how visitors interact with our content. You can choose to disable or adjust cookies through your browser settings at any time.

​

6. Your Rights

​

Depending on your location, you have the right to:

​

• Access, correct, or request the deletion of your personal data held by us.

• Withdraw consent for us to process your data for non-essential services.

• Opt out of receiving promotional communications from us at any time.

​

To exercise any of these rights, please contact us directly.